1. Requesting a cancellation
Send cancellation or change requests in writing to Contact@moroccanlocaltours.com or through the WhatsApp number shown on this website. A request is effective when we acknowledge receiving it.
2. Refund eligibility
Your confirmation will state the cancellation terms that apply to your specific itinerary. Refunds depend on when the request is received and whether non-refundable third-party costs have already been committed. Any such cost will be disclosed before payment whenever it applies.
3. Date or itinerary changes
We will make reasonable efforts to move your booking or adjust the itinerary, subject to guide, transport and attraction availability. A price difference may apply if the requested service changes.
4. Late arrival and no-show
Please contact us as soon as possible if you expect to be late. We will try to preserve the experience, but the finish time or route may need to change. A no-show without notice is normally non-refundable because the guide and services have been reserved.
5. Cancellation by us
If we must cancel and cannot provide a suitable alternative accepted by you, we will refund the amount paid to us for the affected service. We are not responsible for unrelated travel costs such as flights or accommodation, so suitable travel insurance is recommended.
6. Refund method and timing
Approved refunds are returned through the original payment method. Processing time depends on Stripe, your bank and card network. We will confirm once the refund has been initiated.
7. Exceptional circumstances
For severe weather, official restrictions, transport disruption or other circumstances outside either party's reasonable control, we will work with you in good faith on a safe alternative, credit or refund as appropriate to the unrecoverable costs and applicable law.
We aim to make every booking clear before you pay. If anything is uncertain, contact us and we will explain it in writing.